Webmail FAQ
USA2net Webmail Frequently Asked Questions
Please contact us with your feedback or questions regarding our new Webmail software.
We also have tutorials available on our new Webmail software here.
Below is a list of Frequently Asked Questions regarding USA2net's Webmail client interface powered by RoundCube.
Q: I am getting an error that says "Unable to move file" when trying to delete a message. How do I fix this?
A: To do so, please navigate to Settings > Special Folders. Inside of here, ensure that "Trash" is set to a specific option. If you see "---" then click the drop-down box and select "Trash" and then click on Save.
Q: How do I delete all messages in USA2net's Webmail client?
A: To delete all messages at once, please select a folder and apply the "Empty" action from the bottom of the left frame.
Q: How do I create a new folder in USA2net's Webmail client?
A: To create a new folder, please navigate to Settings > Folders tab.
Q: How do I setup a Signature in USA2net's Webmail client?
A: To setup a Signature, please navigate to Settings > Identities > (your email address) > Signature
Q: Is there a way to change the number of messages displayed on one page?
A: To do so, please navigate to Settings > Preferences > Rows per page > (input number of messages you want displayed per page).
Q: Is there an automated way to clean my Trash folder?
A: Yes it possible to delete all your Trash automatically by going into your Settings > Server Settings > and check "Clear Trash on logout" under the Maintenance section.
Q: How many recipients can I send to at once with the USA2net Webmail client?
A: We support a maximum of 10 recipients for each email sent. If you require more than 10 at a time, you may want to consider signing up for a free mailing list service at http://www.yourmailinglistprovider.com/
Q: How can I change the fonts or colors of my text when I am composing a message?
A: Click on "Create a new message." Where it says "Editor type" change the field from "Plain text" to "HTML." Once you have done this, you should see a familiar interface to change different options for your text such as the font colors, size, and other text editing features.